Frequently Asked Questions

Is the mat really 2mm thin?
Yes, Skinny Mats are 2mm thin, perfect for low-clearance doors. If you're unsure if the mat will fit under your door please purchase a sample.

Will your mat stay in place on carpet?
It depends on the type of carpet and how deep the pile is. Our mats are designed to be non-slip on surfaces like tile, laminate, wood, and most low-pile carpets. However, on some low-pile, deep-pile or long-pile carpets, they may shift due to the nature of the material.

For carpets, we recommend using double-sided carpet tape or a non-slip rug underlay for added stability. Please note, we are unable to offer refunds if the mat does not remain non-slip on your carpet, as this is not a fault of the product.

What happens after I order?
You'll be sent a mock-up of your mat by email. You will need to approve the design by email before we send it to the production team. This is where any changes can also be made if you're not 100% happy.

Will my mat look exactly like the mock-up sent by email?
There may be a slight variation in colour due to specific monitor settings. Unfortunately, this is unavoidable. Your personalisation will be exactly as you see in the mock-up.

How quickly will I receive my mat?
You'll receive your mock-up within 2 working days of ordering, once approved it will be sent to production to make and print within 3-7 working days, usually much sooner. It will then be despatched on a 24-hour service. We have strict quality control checks in place, your mat may be delayed slightly due to being reprinted.

What is the mat made of?
The mats are made of sustainably sourced Nitrile rubber with a polyester printed layer.

How do I clean and maintain my doormat?
Vacuum regularly and handwash mild detergent or carpet cleaner as needed, the ultra-thin nature of a Skinny Mat means it should be handled gently. If you choose to put them in the washing machine we cannot gurantee the integrity of the mat so therefore refunds for issues with washing are not possible. Unfortunately, we haven't been able to find a way to make such a thin mat for low profile doors machine washable but we hope the super slim profile, fun designs and personalisation make up for this. 

Are the mats suitable for outdoor use?
All our mats are indoor doormats and designed to fit under low-profile doors.

Do you sell large doormats?
Yes we do! Our large doormats are 120cm x 85cm.

Do you deliver Internationally?
Yes, we offer worldwide delivery for £25 which covers custom charges.

What is your returns policy?
Every mat is made to order for you so unfortunately we don't accept returns unless your mat is faulty. You'll receive a mock-up by email after you order to ensure you're happy with the design, at which point you can make any changes to ensure you're 100% happy. For more information please see our returns policy.

Can I see a sample?
Absolutely. You can purchase a sample here. You'll receive a voucher to redeem on your purchase for the full price of the sample. The sample is purely to see how thin the mats are and not of the design or colour.